Freight and Logistic

ENDY AUSTRALIA ('ENDY') collaborates with regional courier services to provide efficient, cost-effective, and reliable delivery across Australia. The choice of logistic service depends on customers shipment location. While we strive to accommodate customer's preferences, we reserve the right to select the carrier. Our primary goal is to ensure fast and affordable delivery services that support the success of your business.

Dispatch Location: Brisbane, Queensland.

For timely processing and same-day dispatch, we require purchase orders or remittance advice to be submitted by 1:15 PM (BNE time) on each business day. This enables our warehouse team to package your order and arrange shipment bookings before the logistics cut-off. Orders submitted after this time will be dispatched on the next business day.

Self-Pickup ServiceSelf-pickup is available from Monday to Friday during our regular business hours. To schedule a pickup for your order, please contact our warehouse by phone on 1300-725-323 to arrange time and location details.

Tax InvoicesPacking lists will be included with the order’s shipment. ENDY invoices will not be included with any shipments or self-pickups unless requested. Instead, they will be sent electronically to the customer’s designated company email address.

Redelivery PolicyPlease note that if customers request redelivery through any of our logistics services, additional charges will apply for each redelivery. This fee covers the costs associated with rescheduling and managing your shipment. To avoid these charges, we recommend ensuring that someone is available to receive the package at the original delivery address.

Shipment Tracking DetailsTracking details will be sent to customers once shipments have been dispatched to customer's designated company email address. We encourage customers to monitor the progress of their shipments to ensure timely delivery.

For further information about our freight services policy, please contact us on 1300-725-323 or email to info@endy.com.au.