ENDY Support Services

At ENDY, we are dedicated to providing our customers with exceptional service and support, and we continuously strive to exceed their expectations. To achieve this, we have split our workflow into two distinct technical support groups, each with a focus on their area of expertise to better assist our customers.

Our First Level Technical Support team handles basic customer concerns related to product installation and hardware repair. They are equipped to handle simple issues and are the first point of contact for our customers.

Our Second Level Technical Support team is specialized in broadband network integration. They can assist with configuring and setting up network equipment from different brands and ensure proper network security.

At ENDY Australia, we are committed to providing you with a wide selection of top-quality products and services that have been carefully curated to benefit your business and create new opportunities. Our integration solutions give you full access to our comprehensive range of products and resources, so you can better serve your customers and grow your business.

To request for RMA

 Please read our Product Warranty Policy before submitting a RA request. The customer must return the defect product to ENDY based on ENDY's return policy as outlined below, provided the defect product is within the warranty period. Read the following for terms & procedure for Warranty Return:

• Defect products cannot be returned without prior approval. All returns will be accepted only with an Return Authorization ("RA") number issued by ENDY's technician. The RA number is valid only for a period of 30 days from the day of issued by ENDY.
• Please be ready to provide the following information upon RA number request : Invoice Number;  Product Model number; and Product Serial Number. If additional information needed requested by ENDY, customer need to provide 'proof of purchase' of the product (such as a vaild copy of the 'dated' invoice for the product; or the 'location' of the product purchased, ie Australia or Overseas) before warranty service can be provided.
• The customer should complete ENDY's RA Form, describing the problem with the defect product and any troubleshooting steps customer have already taken to allow ENDY technician to confirm the reason of defect.
• Please use a suitable shipping external package to ensure that the device will not be damaged in transit. Please DO NOT stick any labels or written markings onto Original Box of the defective device when Returning it. RA number must be prominently marked on the shipping label.
• The defective product must be securely well-packaged back to the original-form. Do not include: any manuals or accessories in the shipping package. ENDY will only replace the defective portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to ENDY. Receiver Pay (RP) is unacceptable. RA Products sent as 'RP' will either be rejected by ENDY (Return to Sender); or become the property of ENDY.
• Products shall be fully insured by the customer and shipped to the address:
  ENDY AUSTRALIA
  Attn: {RA number}
  Unit 1/14 Wellington Street,
  Acacia Ridge, Brisbane, QLD 4110.
• Please send tracking number to service@endy.com.au to notify ENDY that the defect product  have been dispatched from the sender.
• ENDY will not be held responsible for any packages that are lost in transit on return. The repaired or replaced packages will be shipped to the customer via Australia Post or any local courier carrier selected by ENDY, with shipping charges prepaid. Expedited shipping is available if the customer prepays the shipping charges and request it.
• Acceptance of returned products is at ENDY's sole discretion. ENDY may reject or return any product that is not well-packaged and shipped in strict compliance with the foregoing requirements, or for which an RA number is not visible from the outside of the package.
• The customer will agree to pay ENDY's reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by ENDY not to be defective or non-conforming. If products are returned not in their original condition, a service fee of AUD$50 will be incurred and be invoiced to customer.
• DOA (Dead on Arrival) products must be returned in their Original-state package, including all accessories and manuals. Must immediately contact ENDY to obtain RA number within 7days from purchase date.
• An additional service fee of $50AUD will be charged if the products are found not to be faulty.

 **NOTE: Please ensure that you have the following information ready when submitting an RA request: ENDY invoice number or valid product serial number. Service and warranty cannot commence if neither of these details of information is provided to ENDY.