Product Warranty Policy

Clause from our Terms and Conditions of Sales

6. Warranty against Defects
6.1 All products purchased from ENDY are classified as "Third Party Products" and are subject to the warranties and representations provided by their respective manufacturers.
6.2 ENDY offers a Limited Warranty (‘Warranty’) to the original purchaser of products within Australia directly from ENDY or through an authorized ENDY reseller will be free from defects in materials and workmanship under normal use.
6.3 This Warranty is non-transferable and applies only to the original purchaser of the Product. A valid proof of purchase must be provided to validate any warranty claim.
6.4 Warranty is valid for a specified period referred to as the "Warranty Period". The duration of the Warranty Period varies by product brand and is specified in the accompanying table below:

Each Warranty Period begins from the purchase date, as shown on the invoice from ENDY. The dated ENDY invoice serves as proof of purchase. To submit a warranty claim, customers may need to provide proof of purchase or the product's model and serial number. If the purchase date is not available, the manufacture date will be used to determine the start of the Warranty Period.
6.5 During the warranty process, the defective product may be returned to the relevant Manufacturer for inspection and evaluation to determine whether it should be repaired or replaced.
6.6 Warranty provided by ENDY does not cover the following:
(a) Products that have been damage resulting from accident, misuse, neglect, abuse, unauthorized modifications, or any other cause unrelated to defects in materials or workmanship. Any damage resulting from accidents, drops, impacts, or mishandling.
(b) Normal wear and tear, including but not limited to cosmetic damage such as scratches, dents, or discoloration.
(c) Damage caused by improper installation, operation, or use of the Product in violation of the manufacturer's instructions.
(d) This warranty does not cover data loss, corruption, or any issues related to the software or data stored on the device.
(e) Products that have been altered, opened, or repaired by unauthorized third parties.
(f) Damage caused by the use of non-authorized or incompatible accessories or peripherals. Any external devices or accessories (e.g., cables, power supplies, batteries, etc.) not included in the original packaging.
(g) Failure to follow proper storage, handling, or environmental guidelines on the Product Manual (e.g., humidity, temperature extremes, or liquid exposure).
(h) Products with missing or altered serial numbers or Service Tags.
(i) Problems related to third-party software, operating systems, or applications that are not part of the original hardware product.
(j) Products purchased through unauthorized sellers, liquidation sales, or auctions may not be covered.
(k) Any damage incurred during shipping, unless it was caused by our own handling during warranty service. (Shipping damage is typically the responsibility of the shipping carrier and should be reported directly to them.)
6.7 Request a return for a defective or faulty product:
(a) contact ENDY Support team. Provide details of the issue and, where possible, a description of how the product is malfunctioning. Once the claim is confirmed, ENDY will guide Customer through the Return process, please refer to 5. Policy Return section.
(b) Customers are responsible for the shipping costs when returning the defective product. ENDY recommends using a trackable and insured shipping method to protect the product during transit, as ENDY cannot be held responsible for items lost or damaged in transit.
6.8 Warranty services include repairs performed by authorized service centers or by technicians certified by ENDY. Any product repaired under warranty will continue to be covered for the remainder of the original warranty period.
6.9 If a replacement product is provided, it will be covered for the balance of the original warranty period. The replaced product or part becomes the property of ENDY.
6.10 For covered warranty claims, ENDY will cover the cost of shipping replacement or repaired products back to the customer (excluding shipping to the service center). Customers are responsible for the cost of shipping the product to us for warranty service. ENDY recommend ensuring the shipment to protect against potential loss or damage during transit.

For further information about our Return policy, please refer to our Terms and Conditions of Sales or contact us by emailing to info@endy.com.au. Thank you.