Product Warranty

ENDY Warranty Policy

Limited Warranty:

Subject to the terms and conditions set forth herein, ENDY AUSTRALIA ("ENDY") provides this Limited warranty for its product only to the person or entity that originally purchased the product from:

• ENDY or its authorized reseller and, products purchased and delivered within Australia

ENDY warrants its products to be free from defects in workmanship and materials, under normal use and service, for the period set forth below applicable to the product brand ("Warranty Period) from the date of purchase from ENDY AUSTARLIA or its Authorised Resellers in Australia.

Brand name	Warranty Period
SMC Australia	3 years (with first year replacement)
EnGenius	2 years
Edge-Core	3 years
4ipNet	1 year (Optional purchase extended warranty up to 4 years)
BandLuxe	1 year
Fiber Logic	1 year

ENDY's sole obligation shall be to repair or replace the defective product during the Warranty Period at no charge to the original owner or to refund at ENDY's sole discretion. The replacement product need not be new or have an identical make, model or part. ENDY may in its sole discretion replace the defective product (or any part thereof) with any reconditioned product that ENDY reasonably determines is substantially equivalent (or superior) in all material respects to the defective product. Repaired or replacement product will be warranted for the remainder of the original Warranty Period from the date of original retail purchase.

If a material defect is incapable of correction, or if ENDY determines in its sole discretion that it is not practical to repair or replace the defective product, the price paid by the original purchaser for the defective product will be refunded by ENDY upon return to ENDY of the defective product. All product (or part thereof) that is replaced by ENDY, or for which the purchase price is refunded, shall become the property of ENDY upon replacement or refund.

Return Policy:

The customer shall return the product to ENDY based on ENDY's return policy as outlined below (provided the product is within warranty):

• The customer must complete ENDY's RA Form including a written description of the product defect in sufficient detail, and then submit with the product to allow ENDY to confirm the same.

• The customer must obtain a Return Authorization ("RA") number from the ENDY's technician, and if requested provide proof of purchase of the product (such as a copy of the dated purchase invoice for the product) before the warranty service is provided.

• After an RA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. ENDY will only replace the defective portion of the Product and will not ship back any accessories.

• The customer is responsible for all in-bound shipping charges to ENDY. No Cash on Delivery ("COD") is allowed. Products sent COD will either be rejected by ENDY or become the property of ENDY. Products shall be fully insured by the customer and shipped to ENDY AUSTRALIA, Unit 1/14 Wellington Street, Acacia Ridge, Brisbane, QLD 4110. ENDY will not be held responsible for any packages that are lost in transit to ENDY. The repaired or replaced packages will be shipped to the customer via Australia Post or any common carrier selected by ENDY, with shipping charges prepaid. Expedited shipping is available if shipping charges are prepaid by the customer and upon request. 

ENDY may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RA number is not visible from the outside of the package. The customer agrees to pay ENDY's reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by ENDY not to be defective or non-conforming.

What Is Not Covered: This limited warranty provided by ENDY does not cover: Products, if in ENDY's judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than ENDY; Software programs, batteries, cables or other accessories supplied in or with the products; Products that have been purchased from inventory clearance or liquidation sales or other sales in which ENDY, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product. Repair by anyone other than ENDY will void this Warranty.

DOA (Dead on Arrival) Policy

A DOA Product is defined as a Product that is inoperable upon proper installation. To qualify under the DOA Policy, Customer must inform ENDY of a DOA Product within 30 days from the invoice date of purchase from ENDY.

All DOA Products returned to ENDY must be complete and in the original box and packaging, with all peripherals and accessories intact, enclosing the original invoice from ENDY for Products. Customer must follow the “ENDY Return Policy” for shipping a DOA Product to ENDY. When shipping a DOA Product, Customer is responsible for ensuring that no physical damage occurs and that all peripherals and accessories are returned along with the Product to ENDY.

Upon notification and receipt of a DOA Product, ENDY will exchange the DOA Product with an identical or equivalent product, at ENDY’s sole discretion. Any product returned as DOA and subsequently found not to be defective will be returned to Customer with outbound shipping costs to be paid by Customer.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENDY IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH ENDY'S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO ENDY FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF ENDY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING PRODUCT. THE MAXIMUM LIABILITY OF ENDY UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY.

Governing Law: This Limited Warranty shall be governed by the laws of the State of New South Wales, Australia.

Copyright Statement: No part of this publication or documentation accompanying this Product may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from ENDY. Contents are subject to change without prior notice.